On Monday 17th September 2018, Asharqia Chamber will launch the fourth phase of the national initiative that provides free training for 3000 young men and introduce them to the labor market, in order to provide them with the necessary skills and knowledge for the new jobs that are approved by the Council of Ministers and mandatory for localization in 12 economic activities and limited to Saudi citizens.
The fourth phase begins a few days after the start of the Ministry of Labor and Social Development to implement the decisions of resettlement in a number of commercial sectors.
Under the title "Effective Excellence in Customer Service", the program starts from 17 and lasts until 20 September 2018 at the headquarters of the Chamber in Dammam from 4 pm to 9 pm. It is also free of charge.
The chairman of the chamber, Abdul Hakim bin Hamad al-Ammar al-Khalidi, said that the first three stages of the initiative recorded a great interaction of young men and women who are wishing to develop their potential and acquire skills and new information with experience in this area. They were trained at a rate of 5 hours a day by academic trainers with scientific experience, practiced business in the field, and had a deep practical experience with all the details they provided to the trainees, as "we ensured that the training would have an effective impact on the participants."
In its fourth phase, the Initiative discusses important topics. On the first day, under the title "Personal Skills", it will review four topics including communication skills, the difference between persuasion and influence, programs of thinking, and skills of public and private relations.
At the second day and under the title "professional service", it would discuss customer classification, identification of service dimensions, and identification of internal premises for service delivery.
On the third day and under the title "Responsibility and Preparedness", the program discusses aspects of responsibility in our lives, measuring the level of responsibility, tact and diplomacy.
On the fourth day, entitled "Positive Transformation and Coping with Challenges," the program seeks to identify the mechanism of acquiring new skills, identifying the most important challenges in the labor market, and dealing with problems that are out of control.
The program also aims to increase the skill of the employees to achieve high performance and increase production, to identify the individual potential problems faced in the work environment, especially with customers, to develop the behavior of the individual and groups at different levels of regulation, to improve the level of behavioral skill in dealing with others efficiently, processing and analysis of information and data on customers, to learn how to win the loyalty of the customer and how to achieve customer satisfaction and preservation, to achieve the effects of customer experience management on business performance (sustainability, growth, profit, efficiency and sales) and to analyze customer experience through the use of different measurement methodologies (customer voice, customer satisfaction measurement, customer satisfaction indicators).
The program also tackles a number of important topics, the most prominent of which are as the follows: the skills of distinguished and special customers' service, maintaining the behaviors of employees in all work situations, the impact of commitment to work schedules on customer service, protocol meetings and communication with customers, ways to deal with women and the elderly and people with special needs and children, and the ideal ways to use the phone with customers, and other related topics.
It is noteworthy that the initiative is ongoing and will take place at various training periods. Each period lasts 4 consecutive days during the evening, from 4 pm to 9 pm, through which Asharqia Chamber will train and qualify 500 trainees in each training stage.
The Chamber recently concluded the third phase entitled "Skills of sales staff", as the program was presented by Abdullah Al-Duwaish, Head of Development and Quality Unit. He discussed the challenges to sales staff and the right mechanism that they can overcome through many skills related to the language of the eyes and facial features and appearance, and reviewed a variety of important stages in the sales process such as the evaluation phase and needs analysis. The trainees underwent practical exercises to test their abilities in this field as well.
